Pole Course Terms and Conditions

ENROLLMENT & REGISTRATION – participants must be at least 18 years old to enrol in the course. Registration is confirmed upon payment of the course fee and completion of any required forms
COURSE FEES – course fees are non-refundable once the course has commenced. In the event of a participants withdrawal before the course begins, a full refund minus a 3% administrative fee will be issued
ATTENDANCE – regular attendance is encouraged for optimal progress. Time lost cannot be made up. Any missed classes on a course are forfeited and we cannot offer credit or move you on to a different date or time. Should you feel the need to catch up on any missed instruction we recommend booking an extra class or private lesson. However if you have your own pole at home and would like to join in at the same time your class is on we can send you a Zoom link, just let your instructor know
INSTRUCTOR DISCRESSION – the instructor or another member of staff at our studio reserves the right to dismiss any participant who does not comply with the terms and conditions or engages in disruptive behaviour
TRANSFERS – Subject to a £10 administration fee. Ideal for customers who commit to a course and find they are unable to make the remainder weeks. If the new course price differs in amount, alternative payment is required. Transfers can be made at any time within the running of the course, however you must notify us by email 48 hours prior to any lesson otherwise changes cannot be made.
PARTICIPANTS – Courses may be postponed until sufficient bookings have been achieved. The date booked is not confirmed until a minimum of 3x persons have booked. You will be notified via email if this has been postponed or changed. If courses keep getting postponed through lack of bookings and you are unhappy with this, please contact us as we are more than willing to offer an alternative arrangement or credit note. We may, on occasions need to have two different courses running in the same room at the same time to avoid constant postponements
COURSE POSTPONEMENTS - you will ONLY be notified by email, approx. 24-48 hours before the scheduled start date to inform you whether your course has been postponed due to lack of bookings. Please class any new future start date provided as confirmed unless you are re-contacted again for another postponement. If the course gets postponed it will be pushed back per week until sufficient numbers have been met (minimum of 3x persons required), however if there is a course on another day/time with minimum numbers & running sooner, we will always let you know in case you wish to transfer (no admin charge). If you have difficulties with any new dates given, you must inform us immediately so that we can offer an alternative course. If you cannot attend more than 2x lessons please book onto a different course
NAME & DETAIL CHANGES - subject to a £10 administration fee. Ideal for customers who cannot complete their course and would like to be replaced by a new attendee
COURSE STRUCTURES - are attached to your email confirmation as a google drive link (applicable for 6 week courses). Our course structure attachments are copyright and are not to be forwarded to any other person for personal or business use. The names of our moves are also copyrighted
CONSENT FOR CONTACT – participants agree to receive communication from Pole Twisters related to the course, promotions or other relevant information. When booked on a course you will automatically be added to a WhatsApp group conversation along with the other fellow students booked on your course, your teacher and both admins. This is a great way to discuss anything relating to your course that you'd like to discuss with other students and ourselves to get your points across. Its a great way to swap pictures and achievements, chat about future Stages, poles for sale, any great offers, any upcoming workshops, dressing up for your final lesson, the list goes on. Its a great benefit but if you would prefer not to be included please just leave the group
LATE ENROLLMENT - If you are enrolling late on a course and after completing some lessons you feel you'd like to catch up on any missed moves, you can book a private lesson for just £25 1 hour (discounted course members rate), up to 2 people here
GOVERNING LAW – these terms and conditions are governed by and construed in accordance with the laws of Wales, United Kingdom
ACCEPTANCE OF TERMS – by enrolling in the pole dancing course, participants acknowledge that they have read, understood and agree to abide by these terms & conditions