Terms & Conditions


POLE TWISTERS LTD – Without prior notice, reserves the right to amend, change, delete or add to these terms & conditions

AGE LIMIT – Participants must be 16 yrs & over for any lesson or courses

PREFERENCES – Classes are mostly all female, however males sometimes attend or can be in the studio at the same time. Please inform us if you have a problem with this

PAYMENT REPLIES – All payments made will receive an email confirmation reply ASAP with full class/course details and information on what to bring/wear, directions, etc.  You will not receive confirmation if paying for a class and attending the same day

REFUNDS – All payments for bookings are non-refundable, however we do offer credit notes for the value of the class / course, we must be notified no later than 24 hours before a class or 48 hours before a course start date to receive credit.  Credit notes are valid for 6 months from date of purchase. Refunds are only applicable for courses; minus £10 administration fee, if you supply us with a doctors note (please note - doctors note must coincide with the same date as your course). All other exceptional circumstances considered subject to written proof of why you are no longer able to attend.

DISCLAIMERS – All participants are required to fill out a risk disclaimer. Pole fitness may not be suitable for people with heart related and skeletal (neck, back and joint) problems, If you are unsure if you are fit and able to do a session please consult your GP first

LATENESS – Any time lost can not be replaced, however if an instructor is late or a class runs over time will be made up or alternative options given

BEHAVIOR – Please listen to your instructor, pole fitness can be dangerous.  Pole Twisters Ltd is not responsible for any injury caused through not listening to your instructor. Please behave in a friendly & sociable manner at our classes and to our instructors, failure to do so will result in termination of your booking with no refund given

HEALTH & SAFETY – All venues have qualified 1st Aiders on hand with a 1st aid kit

LOTION OR JEWELRY – No lotions or jewelry to be worn. Pole Twisters ltd can not be held accountable for the loss of any jewelry or personal belongings

TRAINEE TEACHERS – May be present, please specify if you do not wish for any to be present

SPECTATORS – May be present at some classes, please notify us if you are not happy with this

MAILING LIST – Upon receipt of an email, your details will be automatically added to our mailing list, please contact us if you wish to be removed from this

WORKSHOPS – Refunds are unavailable for Workshops so please make sure you are able to make the date & time specified before making payment. We can however offer a credit note to be used against any other classes at Cardiff Dance Studios subject to 7 days notice given by email/writing. Refunds are however available if Pole Twisters changes the date & time through lack of bookings

DONATIONS – Any donations made are non refundable

PHOTOS & VIDEOGRAPHY – Any photos or videos taken of students by a member of staff at Pole Twisters Ltd may be displayed on our social media and/or website. Please notify us if you wish to have any picture/video removed.


CLASS TRANSFERS/ALTERATIONS – We can offer a lesson transfer if you are unable to attend a specific date but must be notified by email/writing no later than 24 hours prior to the lesson otherwise payment will be forfeited

PREGNANT OR INJURED PERSONS – participate at their own risk, we also recommend you seek medical advice before continuing with a supplied doctors note

SICKNESS – Pole Twisters ltd must be informed 24 hours prior to your lesson otherwise payment will be forfeited unless a suitable doctors note is provided


TRANSFER WHOLE COURSE – Subject to a £10 administration fee. Ideal for customers who commit to a course and find they are unable to make the remainder weeks. If the new course price differs in amount, alternative payment is required. Transfers can be made at any time within the running of the course, however you must notify us by email 48 hours prior to any lesson otherwise changes can not be made.

LACK OF BOOKINGS – Courses may be postponed until sufficient bookings have been achieved. The date booked is not confirmed until a minimum of 4x persons have booked.  You will be notified via email &/or text if this has been postponed or changed. If courses keep getting postponed through lack of bookings and you are unhappy with this, please contact us as we are more than willing to offer an alternative arrangement or credit note. We may, on occasions need to have two different courses running in the same room at the same time to avoid constant postponements

COURSE POSTPONEMENTS - You will ONLY be notified by email & text, approx. 48 hours before the above listed scheduled start date, to inform you whether your course has been postponed due to lack of bookings.  Please class the new start date given as confirmed, unless you are re-contacted again for postponement. If the course gets postponed it will be pushed back a week until sufficient numbers have been met (minimum of 4x persons required), however if there is a course on another day/time with minimum numbers & running sooner, we will always let you know in case you wish to transfer.  If you have difficulties with any new dates given, you must inform us immediately so that we can offer an alternative course. If you can not attend more than 2x lessons please book onto a different course.

BANK HOLIDAYS – Some courses may coincide with a bank holiday. If this occurs, no class will run on the bank holiday and classes will continue the following week


HOME VISITS – in the unfortunate case that the ceiling type & height is unsuitable or unsafe Pole Twisters will be unable to proceed with pole assembly and class you will be issued with a full refund, subject to a £10 administration fee and fuel charges if outside the local Cardiff area.

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